EN Support - Remote NDIS Support Coordination & Capacity Building
Simple, calm, practical NDIS support — delivered 100% remotely across Australia for plan-managed and self-managed participants.
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Who We Help
EN Support provides professional remote NDIS services to participants across Australia who value clear communication, consistent support, and practical outcomes. We understand that navigating the NDIS can feel overwhelming, and we're here to make it simpler.
Whether you're new to the NDIS or looking for more reliable coordination, we work with plan-managed and self-managed participants who want to understand their plans better, access quality services, and build skills that increase independence and confidence.
We Support Participants Who Want:
  • Clear understanding of their NDIS plan in plain English
  • Help finding and organising suitable services
  • Skill building and confidence development
  • Reliable, consistent remote support
  • Less stress and better outcomes
  • Professional documentation and follow-through
100% Remote Support, Australia-Wide
All our services are delivered remotely via phone, email, and Zoom — giving you flexible, accessible support no matter where you are in Australia. Remote delivery means you can connect with us from the comfort of your own home, at times that suit your schedule and preferences.
This approach works particularly well for participants who prefer digital communication, have mobility challenges, live in regional or remote areas, or simply value the convenience and consistency of online support. We use clear communication, reliable systems, and professional practices to ensure you receive high-quality support without the need for in-person meetings.
Phone Support
Regular calls at scheduled times
Email
Written updates and documentation
Zoom Sessions
Face-to-face video calls
Support Coordination – Level 2
NDIS Line Item: 07_002_0106_8_3
Our Support Coordination service helps you understand, implement, and maximize your NDIS plan. We work with you to connect with suitable providers, coordinate your supports, solve problems as they arise, and ensure your services are working well together to achieve your goals.
Support Coordination is about empowerment — helping you understand your options, make informed decisions, and gradually build the confidence to manage more of your plan independently over time. We provide clear explanations, practical guidance, and reliable follow-through on all coordination activities.
Plan Understanding
Explaining your plan in plain English, breaking down funding categories, and helping you understand what supports you can access.
Provider Connections
Connecting you with suitable, quality providers that match your needs, preferences, and goals.
Coordination & Monitoring
Coordinating and monitoring your supports, liaising with providers and plan managers on your behalf.
Problem-Solving
Addressing service issues, gaps in support, or changes in circumstances as they occur.
Documentation
Professional case notes, summaries, and assistance with plan review preparation.
Capacity Building & Skills Development
Our one-on-one remote Capacity Building sessions focus on helping you develop practical everyday skills that increase your independence, confidence, and ability to participate in your community and daily life. These sessions are tailored to your individual goals and delivered at a pace that works for you.
We use a calm, patient, and practical approach to skill development — breaking down complex tasks into manageable steps, celebrating progress, and building on your existing strengths. All sessions are delivered remotely via Zoom, phone, or email, with flexible scheduling to suit your routine.
Communication Skills
Developing verbal communication, speaking with confidence, and expressing your needs clearly.
Digital & Writing Skills
Email basics, online forms, Zoom navigation, and fundamental writing and literacy support.
Routine & Time Management
Building consistent routines, managing time effectively, and developing organizational skills.
Social Skills & Confidence
Developing social interaction skills, building confidence in various situations, and practicing self-advocacy.
Independence & Employment Skills
Self-advocacy development, job readiness basics, and skills to increase overall independence.
NDIS Line Items & Billing
We bill in accordance with the NDIS Price Guide using appropriate line items based on the services provided and what's funded in your plan. Your plan manager or support coordinator will confirm the most suitable line item for your specific situation and goals.
Capacity Building Line Items
Depending on your plan and the specific support provided, Capacity Building services may be claimed under:
  • 15_037_0117_1_3 – Development of Daily Living & Life Skills
  • 15_038_0117_1_3 – Individual Skills Development & Training
  • 09_011_0125_6_3 – Individual Skills Development
  • 04_104_0125_6_1 – Community & Social Participation (1:1)
  • 10_012_0128_4_3 – Employment Related Skills Training
Billing Details
  • Hourly rates aligned with NDIS Price Guide
  • Invoiced to plan manager or participant
  • Weekly or fortnightly billing cycles
  • Minimum billing increments apply
  • Transparent, professional invoicing

Important: We support plan-managed and self-managed participants only. We do not support NDIA-managed plans as we are an unregistered provider.
How It Works
Getting started with EN Support is straightforward. We've designed our onboarding process to be simple and efficient, so you can begin receiving support quickly without unnecessary delays or complicated paperwork. Here's what to expect when you connect with us.
The entire process typically takes just a few days from initial enquiry to your first support session. We aim to make onboarding as smooth and stress-free as possible, with clear guidance at every stage. Once you're set up, we'll establish a regular schedule that works for your needs and preferences.
Frequently Asked Questions
Do I need Support Coordination funded in my plan?
Yes, to access Support Coordination services you must have Support Coordination (Level 2) funding included in your NDIS plan under line item 07_002_0106_8_3.
Can all sessions be remote only?
Yes. All EN Support services are delivered 100% remotely via phone, email, and Zoom. We do not provide in-person services.
Are you a plan manager?
No. EN Support provides Support Coordination and Capacity Building services only. We work alongside your plan manager if you are plan-managed.
Can I use both services together?
Yes, if both Support Coordination and Capacity Building are funded in your NDIS plan, you can access both services from EN Support.
Do you support NDIA-managed plans?
No. As an unregistered provider, we only support plan-managed and self-managed NDIS participants.
What areas of Australia do you cover?
All of Australia. Because our services are delivered remotely, we can support participants anywhere across the country.
Why Choose EN Support
EN Support brings a calm, practical, and professional approach to remote NDIS services. We understand that reliability, clear communication, and genuine care make all the difference in the quality of support you receive. Our services are designed around what actually works — simple systems, consistent follow-through, and a focus on your goals and independence.
Australia-Wide Access
100% remote delivery means location is never a barrier. Connect from anywhere in Australia.
Clear Communication
Plain English explanations, no jargon, and patient guidance through every step of the process.
Calm Approach
We understand the NDIS can be stressful. Our approach is calm, empathetic, and focused on reducing overwhelm.
Reliable Follow-Through
We do what we say we'll do, when we say we'll do it — with professional documentation every step of the way.
Simple Systems
Streamlined processes that make it easy to work with us — no unnecessary complexity.
Professional Standards
High-quality documentation, ethical practices, and a genuine commitment to your outcomes.
Please note: EN Support does not provide in-person support, personal care, or household tasks. All services are delivered remotely.
Elizabeth Neal
Founder & NDIS Support Coordinator & Support Worker
Elizabeth Neal is the dedicated Founder and lead NDIS Support Coordinator at EN Support. With a passion for empowering individuals, Elliot brings extensive experience in navigating the complexities of the NDIS, ensuring participants receive tailored, practical support. Her approach is rooted in providing calm and reliable guidance, helping clients build confidence, develop new skills, and achieve their goals for a more independent life.
Get Started Today
Ready for simple, reliable NDIS support that fits your life? Whether you're looking for Support Coordination to help navigate your plan or Capacity Building to develop new skills and confidence, EN Support is here to help.
We work with plan-managed and self-managed participants across Australia, delivering professional remote support with a calm, practical approach. Reach out today to discuss your needs and find out how we can support you to achieve your goals and live more independently.
Contact EN Support
Remote NDIS Support Services
Phone: Mobile 0407 623 003
EN Support
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